Refund policy

REFUND & RETURN POLICY

Thank you for shopping at Celestia. We want you to love your jewelry. If you are not completely satisfied with your purchase, we are here to help.

RETURN WINDOW
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

HOW TO START A RETURN
To begin a return, please contact us at support@besshop.shop with your order number and the reason for the return. We will respond within 1–2 business days with return instructions and the return address.

Please do not send items back before receiving return confirmation from us.

RETURN SHIPPING COSTS
- If the return is due to our error (defective, damaged, or incorrect item), Celestia will cover the return shipping cost.
- If the return is for personal reasons (changed your mind, ordered the wrong style, etc.), the customer is responsible for the return shipping cost.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund.

DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of delivery at support@besshop.shop with photos of the issue. We will arrange a free replacement or full refund at no cost to you.

NON-RETURNABLE ITEMS
For hygiene reasons, pierced earrings can only be returned if they are defective or arrive damaged.

EXCHANGES
If you would like a different size or style, the fastest way is to return the original item and place a new order once your return is approved.

CONTACT US
If you have any questions about returns or refunds, contact us:
Email: support@besshop.shop
Phone: 847-905-2167